The fine print, in plain words
Terms, privacy and refunds
Three short policies for the app at app.thekingdombuiltcouple.com. We wrote them to be read, not skimmed past. Questions go to hello@thekingdombuiltcouple.com.
Refund policy
We would rather refund you than have you feel stuck with something that isn't right for you.
Pillars (one-time purchase)
- 14-day money-back guarantee. If Pillars isn't for you, email us within 14 days of your purchase and we'll refund it in full, no questions asked.
- After 14 days, the purchase is final. You keep access.
The Covenant Circle (monthly or yearly membership)
- Cancel any time from Settings in the app, in two taps. You keep access until the end of the period you've already paid for, and you won't be charged again.
- First charge: if you cancel and ask within 14 days of your first payment, we'll refund it in full.
- Renewals: we don't refund part of a month or year once it has started, so cancel before your renewal date if you don't want the next charge. If a renewal goes through after you cancelled, tell us and we'll refund it.
- Your founding rate stays locked only while your membership stays active. If you cancel and come back later, the price at that time applies.
Mistakes and double charges
Charged twice, or charged for something you didn't buy? Email us and we'll fix it the same or next business day.
How refunds work
Email hello@thekingdombuiltcouple.com from the email address you used to sign in, and say what you'd like refunded.
We issue refunds within 2 business days to the card you paid with, through Square. Banks typically take a few business days after that to show it on your statement.
When a Pillars purchase is refunded, access to the paid program ends. Day 1 and the Learn pages stay free for everyone.
Privacy policy
The short version: we keep as little as possible. Your training lives on your phone unless you choose otherwise. The only things stored with us by default are your email address and what you've paid for. We don't run ads, we don't sell data, and we don't use tracking tools.
What stays on your device
Your progress through the program, your session history, your weekly ratings and your settings are saved in your browser's storage on the phone or computer you use. By default they are not sent to us. If you clear your browser data, use "Erase all progress" in Settings, or switch devices, that history is gone or starts fresh. We chose this on purpose: what you do with this app is your business.
Two tips: adding the app to your home screen (Share or menu → "Add to Home Screen") makes that storage more durable, and the switch below makes it follow you anywhere.
If you turn on "Keep a copy with my account"
This switch in Settings is off until you turn it on. When it's on, the app saves a small record to your account so your history survives a cleared browser and follows you to a new phone. That record holds exactly: the week and day you're on, the date and type of each session you finished (and how long it ran), and your weekly 1-to-5 ratings. It does not hold your settings or anything you didn't enter. Only you can read it; it's stored in your own row, in the same database as your access record. Turn the switch off and the copy is deleted right away. Delete your account and it goes with it.
What we store
- Your email address, to sign you in and to reach you about your account.
- Sign-in codes, which expire within an hour and are used once.
- What you've bought: the product, the date, the amount, and the payment, order and customer reference numbers Square assigns. We use these to unlock your access, handle refunds and answer support questions.
- Whether your access is active, and until when.
- Your training record, only if you turned on "Keep a copy with my account" (described above).
We do not store your card number. Unless you turn on the account copy, we do not store what you do in the app.
Payments
Payments are handled by Square on Square's own checkout pages. Square collects your card details, name, email and phone number under Square's privacy policy. Square then sends us a notice of each payment that includes your name, email, card brand and the last four digits of the card; from that notice we keep only the reference numbers, product and amount described above.
Who helps us run the app
These companies process data on our behalf, only to provide their service:
- Square: payments, subscriptions and refunds.
- Supabase: sign-in and the small database that records your email and access, hosted in the United States.
- Resend: delivers the sign-in code emails.
- Netlify: hosts the app's pages.
- Google Fonts and jsDelivr: serve the fonts and one code library the app loads. Like any web request, those servers see your device's internet address.
We don't share your information with anyone else unless the law requires it or you ask us to.
We send sign-in codes and account messages. Square sends your receipts. We won't send you newsletters or offers unless you separately ask for them, and you can stop those at any time.
Health information
Pillars is an exercise timer and education tool. It isn't a medical device. The only health-related record we can hold is the training record you choose to keep with your account, and we hold nothing of the kind if you leave that switch off. The fact that you bought a pelvic-floor program is itself private, so our records say only "Pillars" and we keep them to ourselves. If we ever experienced a security incident involving your information, we would tell you.
Your choices
- See or delete your account: email hello@thekingdombuiltcouple.com from your sign-in address. We'll delete your account record within 30 days, keeping only what we must for tax and payment records.
- Stop keeping a copy with your account: Settings → turn off "Keep a copy with my account". The copy is deleted immediately.
- Erase your training history: Settings → Erase all progress. This clears the device you're on, and the account copy too if you keep one.
- Sign out: Settings → Sign out.
Security
Everything travels over encrypted connections. Access to our records is limited to the owners and the services named above. No system is perfect, which is another reason we keep so little.
Age
The app is for adults. We don't knowingly collect information from anyone under 18; if you believe we have, email us and we'll delete it.
Changes
If this policy changes in a way that matters, we'll post the new version here and update the date at the top. Continued use after that means you're fine with the change.
Terms of use
By using the app you agree to these terms. They're short because the app is simple.
What the app is, and isn't
The Kingdom Built Couple app offers exercise timers, devotional content and educational material for married couples. Pillars, the husband's track, is a 12-week pelvic floor training program built from published physiotherapy research.
It is not medical advice, diagnosis or treatment. Nothing in the app replaces a conversation with your doctor. Erectile difficulties and urinary symptoms can be signs of other conditions, including heart and circulation problems, so please get checked. Stop any exercise that causes pain, and talk to a clinician before starting if you've had pelvic surgery, have a pelvic health condition, or have been told to avoid this kind of exercise.
Who can use it
You must be 18 or older. The app is for your personal use.
Your account
- You sign in with your email address and a one-time code. Keep your codes to yourself; anyone with your email inbox can sign in as you.
- One account per person. Don't share accounts or resell access.
- Tell us if you think someone else has used your account.
Purchases and memberships
- Prices are in US dollars and are shown in the app before you pay. Payments are processed by Square.
- Pillars is a one-time purchase that gives you the Pillars program and its updates for as long as we offer it. If we ever retire it, we'll give you at least 90 days' notice.
- The Covenant Circle is a recurring membership billed monthly or yearly to your card until you cancel. It includes Pillars and every module we add while you're a member. You can cancel any time from Settings; access runs to the end of the period you've paid for.
- Founding rates are locked for as long as your membership stays active. We may change prices for new members or for members who cancel and return.
- Refunds follow the refund policy above.
Using the content
The programs, text, artwork and design are ours (or used with permission) and are for your personal use. Please don't copy, record, redistribute or sell them. Scripture quoted in the app is from the King James Version, which is in the public domain.
Fair use of the service
Don't try to break into the app or its services, interfere with other people's use, or use it for anything unlawful. We can suspend or close accounts that do, with a refund of any unused membership time unless the misuse was serious.
Availability and changes
We'll improve the app over time, which means content and features will change. We aim to keep it available but can't promise it will never be interrupted. We may need to take it offline for maintenance, or in rare cases discontinue a feature, in which case the notice above applies.
Our responsibility to you
We provide the app "as is", and we're honest about what it can and can't do. To the extent the law allows, we aren't liable for indirect losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing here limits rights the law gives you that can't be limited.
If we disagree
Email us first; most things can be sorted in a message or two. These terms are governed by the laws of the State of North Carolina, USA, and any dispute that can't be settled between us will be handled in the courts there.
Changes to these terms
We'll post any changes here with a new effective date. Continued use after a change means you accept it. If you don't, you can stop using the app and ask for a refund under the refund policy.
Contact
The Kingdom Built Couple · hello@thekingdombuiltcouple.com
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